FAQ's

Booking Questions

Though we are all avid enthusiasts of your furry four legged family members unfortunately Impossible motel does not have the facilities to offer them as comfortable stay as you.
Absolutely! We offer a range of packages to be purchased, from small bouquets to champagne, contact our team to make your stay extra special.

Be it undercover business or business business, absolutely! Though we will require information relevant to the guest staying.

Impossible Motel is an adventure best taken on your own or within the company of that special someone and so it’s strictly 18+.
Ooooo how organised! Impossible Motel offers 18 month in advance booking so you can sit back and relax

With a credit debit card and up to the cancellation window, depending on how you have made your booking

Happens all the time and our most flexible booking options are always made direct with the Motel. Ask us for more details.

As much as we would love to have the facilities to serve you, Impossible Motel relies on the Banks original structure to offer an experience never felt before. Unfortunately this means that stairs are the only means of transport between the floors.

In for the long haul? No problem! If you wish to stay for 30 days or more, please contact us directly and we’ll help you with you long term planning.

If you have booked with a third party agent (such as booking.com) your cancellation has to be made through your agent, however if you have booked directly with us please contact us directly. All cancellations are subject to cancellation windows.

Stay Questions

Check in time is anytime after 4pm, so your room can be lovingly prepared by our wonderful housekeeping team. However, we do have luggage store capabilities for those arriving earlier who wish to explore the city.

There is a small beverage menu and for hot meals and exotic cocktails guests should visit the bars and restaurants at Impossible.

Hate to see you go, but you have to skiddeladdle outta here by 11am, thank you.

We do not offer breakfast, however, there are many brilliant breakfast spots on our doorstep. Our own Impossible Restaurant offers epic breakfasts from 11am.

With the popularity and vibrancy of such a historic city one must wary of the melodious street minstrel, rousing public performers and the occasional night time reveller.

There is no parking outside the property or in the city centre but drop off and pick up is available between 5pm and 10.30am 7 days a week with a seasonal variance between 15th November and 4th January 2023, when the hours will be 7pm to 10am 7 days a week.

We have a bottle and snack service which is available 24 hours a day through the front desk.

Impossible Motel Questions

Events are always fabulous at the Impossible Wonderbar and enquiries can be made direct to our marvellous reservations team at Impossible York.

Various exciting opportunities exist and a full list of what’s happening can be found on the Impossible York website.

For safety and security reasons a strict no smoking or vaping policy exists in all rooms, public spaces, and even our rooftop terraces. Smokers can enjoy the urban street life in Blake Street whenever the urge arises.